FAQs

Answers to your Questions

SHOPPING INFORMATION

Can anyone purchase items from your website?

NO! Only approved RETAIL stores can purchase from us. In order to buy online, customers are asked to register for a username and password.

How do I log onto your website?

Please click on the Register button below. After filling out your store/contact details, you will receive a password via email. You can securely log on with your personal username and password.

PAYMENT INFORMATION

How do I place an order?

After you have logged on, an Account menu tab will appear in the site header at the top of every page. To take a closer look at any product, please click on the item and the price and description will appear. To add the product to your shopping cart, simply click on Add to Cart.

When you have finished shopping, you can review your order by clicking on Check Out at the bottom of your shopping cart or at the bottom of every page. Please fill in your shipping details and review your order. If you’re happy with your order, click on the Purchase button on the checkout page.

Alternatively, you may call our office (604)681-2568 and place your order over the phone or you may fax your order to us (604)681-2531.

How Do I pay for my order?

We currently do not accept payments online. Your order total will not show taxes or shipping charges. If you are a new customer, we will call you to let you know your total and ask for payment details. If you are an existing customer we will have your terms and payment details on file.

Occasionally, we sell out of an item or will have certain items on backorder. We will always call you to let you know if there are any changes to your order because of sell outs/backorders.

ORDERS AND RETURNS

How soon will I receive my merchandise?

We try our best to ship your order on the day you placed it. We typically use Canpar or Canada Post and you will receive your merchandise within 1-3 days depending on where your store is located.

How often do you receive new inventory?

We usually receive new inventory every 2-3 weeks, and we always email our customers when we receive our shipments.

How do I sign up for emails?

You can sign up for emails at the bottom of the page. Type in your email address and click on Subscribe.

What is your refund policy?

We allow refunds for damaged items only. Please inspect all shipments carefully when you receive them. Return authorizations are issued up to 15 days after receipt of goods. To obtain a return authorization, please call our office and let us know the style number, colour and size of the item you wish to return, as well as the reason for the return.

We will provide a refund via credit card if you paid by credit card. If you paid by cheque, you will receive a credit note that will be deducted from your next order.

We do not allow refunds on sale items or any item after 45 days, no exceptions.

Any unanswered questions? Contact Us